Wednesday, December 19, 2007

Introducing VO Live: It's a difference-making quality monitoring benefit

We are pleased to introduce a groundbreaking new feature suite. It's called VO Live, and it really sets the bar high for quality monitoring features, especially when you consider it is included at no additional charge with the base Virtual Observer Professional package.

VO Live provides supervisors with the ability to monitor agent screen activity in real time and provide instant intervention.

Some Quick Highlights:

· Presents an overview of agent screen activity

· Allows for instant supervisor to agent chat

· Enables supervisors to take control of an agent’s desktop – remotely!

· Provides instant assistance to agents during calls

Ask your account manager for more information about VO Live today!

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