Monday, August 21, 2006

IP Phone Sales Up

This article is located at VoIP News but was discovered via Digg on the first page.

Here is an excerpt:

While Gartner warns that companies considering large scale IP phone acquisition programs need to temper their desires, Synergy Research has released statistics that show a sequential 28 per cent increase in unit shipments for the second Quarter.

The worldwide Enterprise IP Telephony market (more than just phones) was up 30.4 year-over-year driven strongly by IP Phone sales.

Synergy says global revenue for enterprise VoIP was a shade under US$1.2 billion with the third quarter expected to reach US$1.3 billion on the way to a US$5 billion year.

For the first time, the APAC region outperformed the U.S. and EMEA regions in Enterprise Telephony sales.

Cisco, Nortel, Avaya and Alcatel secured the bulk of the sales, with the top three hitting double digit Quarter on Quarter increases. Cisco and Avaya both shipped more than 1 million IP phones in the Quarter.

Cisco had a tremendous quarter enabling them to grab the number one market share ranking in worldwide IP Telephony, said Synergy.

"IP Phone growth drove the quarter," said Ryan Olsen, Analyst at Synergy Research Group. "This significant growth was recognised by all of the large players. A highlight for the quarter was the historic benchmark that was achieved by Cisco who shipped over one-million IP Phones as well as Avaya who shipped over one-million Converged Lines."

Read more of this article on the source...

Friday, August 18, 2006

Multiple recording methods to capture calls

CSI's Product Development manager speaks about the various recording methods used to bring interaction voice data into the Virtual Observer engine...

An Interview with CSI's Product Development Manager - Coordinated Systems, Inc.

Tuesday, August 15, 2006

Opinion by Peter Post : Satisfactory customer service is largely up to the customer | �

Opinion by Peter Post : Satisfactory customer service is largely up to the customer | �

Is this article indicative of a larger trend in poor customer service? Not sure, but at the end of the article, the author poses some good suggestions on how to behave from the consumer side...create positive energy and you just might get it back!

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