Keyword traffic helps to understand reader interests

Much of our traffic to this blog is from customers and partners, looking for company and product updates. We also serve a number of readers from the wide-ranging call center industries. In order to serve them better, every now and then I'll examine our recent keyword traffic to see what web users are searching for...what brought them to our blog? Can I develop content to speak to their specific searches?

First thing I'll do is categorize the phrases.

Call Recording:
"why record contact center"
"call center call recording"
"benefits of call monitoring system"
"call center recording blog"

Screen Capture:
"call center agent screen"
"benefit of recording screening"
"call recording with screens"

Customer Service:
"Customer Service Call Center Industry"
"Great customer service stories about health benefits"
"CSI marketing customer service"

Agent Performance:
"call center agent quote"
"quotes for call center agents"
"Virtual customer service agent"
"employee phone performance call center"

Questions:
"How do companies use SMDR?"
"why is a call center important?"
"what is another name for the call center?"
"what makes a good call center agent?"
"how to create call center training material?"

Tips:
"questions call center tips"
"tips for call center agents"
"tips for call center solution"
"Call Center Agent Tips and Techniques"

News:
"call center news"

Motivation:
"motivational quotes customer sales"
"5 most motivational quotes"
"call center motivational stories"
"call center motivational speech"
"motivation quotes of call centers"
"call center motivation"
"inspirational speech for call center"

Phone system references:
"asterisk queue call volume allocation percentage"
"cisco ipcc express call recording DNIS"
"shoretel compatability ip phones"

Related technology:
"SMDR business that use"
"call center operations VOIP solutions"
"benefit of cti"
"CTI triggers"

Companies mentioned:
"applications for costco call center jobs in yakima washington"
"harry and david supervisor eugene call center"
"sitel call center erwin"
"costco call center yakima"
"LinkedIn connecticare"
"harry & david"
"verizon call center wireless"
"harry and david hebron ohio phone number"
"call center costco"

Reader is most likely coming from the UK:
"how to speak correctly on phone in a call centre"
"recording tips for call centres"
"call centre standard reports"
"the effect of call centre management in telecommunication in industry"
"call center projects in uk"
"call centre training and development blog"

International:
"Philippine call center blog"
"call center philippines blog"

Keyword searches simply related to our website address:
"call center customer service stories"
"call centre stories"
"call center true stories"
"call center story"
"call monitoring stories"
"call center blogs"
"life in a call center blog"
"call center stories"
"call center management blog"
"call center blog"
"call center jobs good stories"
"call center stories christmas 2007"
"call center technology blogs"

Recent call center keyword searches that drove traffic to this blog

Right on target with our content:
"pci compliance for call centers"
"Top 10 ways of monitoring individual and team performance"
"why do you want to be a call center agent"
"agent scheduler smdr"
"call centre chat"
"call center stories"
"is being a call center agent is easy?"
"Performance criteria in call center environment"
"are you a great call centre agent"
"cisco call recording - why record all calls instead of randomly recording?"
"call center tips"
"call center e-learning modules"
"definition of call center industry"
"call center agents quotes"
"businesses looking for call centers"
"quotes for call centers"
"call length Call center"
"call center observations"
"customer call examples"
"calls received at call centres"
"tutorial short term goals help desk call center"
"call center thank you"
"call center motivational quotes"
"call centers answering promptly"
"Motivational Quotes about consumer insight"
"inspirational quotes for call centers"
"B2B Call Centre Industry Analysis"
"Six Sigma with DNIS"
"call center analysis basics"
"motivation tips in a call center- share success"
"new openings for new call centers"
"customer service call center stories"
"call center customer service tips"

Somewhat Interesting:
"motivational quotes + medical sales"
"what is the ultimate goal of your company"
"observations and feedback"
"clients for my new call center?"
"call center manager list"

Who knows?:
"virtual csi"
"story blog website"
"a play set in a call centre"
"skype master"
"call center food service software screens"
"blog work at home call center agent"
"my life as a call center agent"
"call center home blog"

Pretty darn specific:
"dell call center mcgregor tx address"
"verizon call center huntsville AL phone number"
wachovia call center statistics"
"size of comcast call centers"
"NEW PROJECT IN ETELECARE IN ARIZONA"
"connecticare call center"
"coudersport, pa call center"

Company related:
"virtual observer web player"
"call center csi marketing"
"virtual observer"
"csi virtual observer licensing"

Generic:
"virtual call center blog"
"call center blog"
"call centre blogs"
"call centre stories"
"call centre blog"
"contact center blog"
"call center"
"call center blogs"