Thursday, January 31, 2008

Keyword traffic helps to understand reader interests

Much of our traffic to this blog is from customers and partners, looking for company and product updates. We also serve a number of readers from the wide-ranging call center industries. In order to serve them better, every now and then I'll examine our recent keyword traffic to see what web users are searching for...what brought them to our blog? Can I develop content to speak to their specific searches?

First thing I'll do is categorize the phrases.

Call Recording:
"why record contact center"
"call center call recording"
"benefits of call monitoring system"
"call center recording blog"

Screen Capture:
"call center agent screen"
"benefit of recording screening"
"call recording with screens"

Customer Service:
"Customer Service Call Center Industry"
"Great customer service stories about health benefits"
"CSI marketing customer service"

Agent Performance:
"call center agent quote"
"quotes for call center agents"
"Virtual customer service agent"
"employee phone performance call center"

Questions:
"How do companies use SMDR?"
"why is a call center important?"
"what is another name for the call center?"
"what makes a good call center agent?"
"how to create call center training material?"

Tips:
"questions call center tips"
"tips for call center agents"
"tips for call center solution"
"Call Center Agent Tips and Techniques"

News:
"call center news"

Motivation:
"motivational quotes customer sales"
"5 most motivational quotes"
"call center motivational stories"
"call center motivational speech"
"motivation quotes of call centers"
"call center motivation"
"inspirational speech for call center"

Phone system references:
"asterisk queue call volume allocation percentage"
"cisco ipcc express call recording DNIS"
"shoretel compatability ip phones"

Related technology:
"SMDR business that use"
"call center operations VOIP solutions"
"benefit of cti"
"CTI triggers"

Companies mentioned:
"applications for costco call center jobs in yakima washington"
"harry and david supervisor eugene call center"
"sitel call center erwin"
"costco call center yakima"
"LinkedIn connecticare"
"harry & david"
"verizon call center wireless"
"harry and david hebron ohio phone number"
"call center costco"

Reader is most likely coming from the UK:
"how to speak correctly on phone in a call centre"
"recording tips for call centres"
"call centre standard reports"
"the effect of call centre management in telecommunication in industry"
"call center projects in uk"
"call centre training and development blog"

International:
"Philippine call center blog"
"call center philippines blog"

Keyword searches simply related to our website address:
"call center customer service stories"
"call centre stories"
"call center true stories"
"call center story"
"call monitoring stories"
"call center blogs"
"life in a call center blog"
"call center stories"
"call center management blog"
"call center blog"
"call center jobs good stories"
"call center stories christmas 2007"
"call center technology blogs"

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