Friday, September 26, 2008

GameStop chooses Virtual Observer to boost quality monitoring initiative

We are pleased to announce that GameStop, Inc., with headquarters located in Grapevine, Texas, has selected CSI’s Virtual Observer call recording and quality monitoring solution for their Nortel phone system.

"We chose Virtual Observer because it offered the flexibility we needed for our growing customer support center. I found Virtual Obesrver to be an economical yet powerful call recording system that is very easy to use and can be easily expanded as our needs change."
- Kent Morris, Director of Customer Service, GameStop

GameStop is the world's largest video game retailer. The company operates 5,557 retail stores throughout the United States, Austria, Australia, Canada, Denmark, Finland, Germany, Italy, Ireland, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom. The company also owns two e-commerce sites, and, and GameInformer(R) magazine, a leading multi-platform video game publication. GameStop Corp. sells new and used video game software, hardware and accessories for video game systems from Sony, Nintendo, and Microsoft. In addition, the company sells PC entertainment software, related accessories, and other merchandise.

Wednesday, September 17, 2008

ShoreTel VoIP News Round Up

We've gathered up some of the latest news relating to the ShoreTel VoIP phone system:
You can also visit the News Page or the ShoreTel Blog or you can view this real-time, dynamically updated rss feed (typically not viewable in your email or news readers, so come back to this blog post to view):

You can also read about the Virtual Observer Logger for ShoreTel.

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Tuesday, September 02, 2008

Boston Scientific chooses Virtual Observer for Avaya Call Recording & Quality Monitoring

Boston Scientific We are pleased to announce that Boston Scientific, Inc., located in Natick, MA, has selected CSI’s Virtual Observer call recording and quality monitoring solution for recording calls off of their Avaya phone system in their Valenica, CA location (Neuromodulation division). "We are very excited about the opportunities that Virtual Observer will give us to bring our Customer Service Staff to the next level. Over the past several years we have focused on skills training, product knowledge as well as phone skills. VO will give us an opportunity to evaluate our individual representatives in this area and help them to improve their skills through real life interactions. We chose VO (and CSI) by features, price as well as meetings with the professional staff during our evaluation process."
- Gary Peyser, Director of Customer Service, Boston Scientific

Boston Scientifics’ pain management business is the innovation leader in less invasive microelectronic implantable technologies used to treat chronic neuropathic pain. The use of minute pulses of electricity delivered directly to nerves, known as Spinal Cord Stimulation, has been in use for more than 30 years.

Without the unwanted side effects and long term costs associated with pain medications, and less invasive than surgical procedures such as spinal fusion, Spinal Cord Stimulation is a reversible therapy that has helped thousands of people find relief from chronic pain.

For more information on pain management, please visit from Boston Scientific.

Please visit our website for more information on call recording solutions for the Avaya platform.

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