Monday, March 02, 2015

An Agent Portal can be a tremendous supervisor asset

CSI's workforce optimization solution offers a differentiating feature suite called the Agent Portal.
The Virtual Observer Agent Portal allows an agent to access their own recordings and evaluations at the tip of their fingers.  The feature's benefits are not exclusive to the Agent, however, as utilizing the portal in a contact center environment is also very beneficial to the supervisors as well. 
Typically, supervisors will find that they spend lengthy periods of time meeting with agents to review calls and performance.
Agent Portal helps make this task much easier, as it allows the supervisor to post an agent review that will automatically be sent to the portal.

Read the full blog post to find out why supervisors are enjoying the benefits of our Agent Portal.

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