Wednesday, November 30, 2016

5 Technology Trends That Are Improving Customer Experiences

Technological trends have set the stage for a new level of customer support and satisfaction. In fact, the way that companies interact with their customers has changed just within the last ten years due to the invention of certain apps, smart phones, and other such things that have made our society and businesses more technologically advanced. 

Technological trends have set the stage for a new level of customer support and satisfaction.

Source: 5 trends shaping #CustomerExperience

Tuesday, November 22, 2016

How 3 Nonprofits Approach Customer Service

By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e.

How 3 non-profits approach #CustomerService

Monday, November 21, 2016

Nordstrom's Customer Service Is Legendary

Have you heard the story about the guy who walked into a Nordstrom store to return four snow tires? In 1975 a man pulled up to a store with four snow tires in the bed of his truck. He had bought the tires at this location several weeks ago and needed to return them.

Legendary #CustomerService

How to Make Customer Experience a Priority for the Whole Company

In my exclusive column for CustomerThink last month, I shared my “top tips” for creating the right culture to enable an organisation to become genuinely customer centric.

#CustomerExperience an entire company's priority

Friday, November 18, 2016

How to turn customers into brand evangelists: a customer experience guide to the promoter economy

Can a single tweet topple a great company? It hasn’t happened yet, but a chorus of unhappy tweets from a group of unhappy customers can do a lot of damage to a company that isn’t providing the kind of customer experience that consumers now demand.

#CustomerExperience and Brand Evangelists

5 Ways to Keep the Modern Workforce Engaged

We're in the midst of a major workplace transformation. For centuries, the focus was on task-oriented laborers, whose primary output came from their hands.

#EmployeeEngagement and Workforce Transformation

Thursday, November 17, 2016

Listen Clear Realizes Rapid Return on Investment with Virtual Observer’s Cloud U-wfm solution in Their Growing Five9 Environment

SMB Cloud #WFM solution from CSI yields fast returns for ListenClear

Facing a challenge due to their surging growth rate, Listen Clear set out to find an affordable and scalable workforce management solution which would handle their spiking staffing numbers and help them field all calls. They were missing 20% of their call volume.

Top 15 Tips for Workforce Optimization at your Contact Center

For a call center to function properly, you will require trained and competent professionals, the best call center software and implementation of proper protocols and workflows. Now, finding the best software is easy.

#WFO tips for your contact center

Thursday, November 10, 2016

3 ways to extend customer service across the enterprise

When customers deal with your organization, they don’t care which department they are communicating with – they simply want the best possible experience and service.

3 ways to extend #CustomerService across the enterprise

Wednesday, November 09, 2016

Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you'

For comparison, KFC had a "thank you" rate of 84.9%. McDonald's rate was 78.4%, putting it in 14th place out of the 15 chains analyzed.  In 2015, Chick-fil-A generated more revenue per restaurant than any other fast-food chain in the US.

Chick-fil-A excels at #CustomerService

Customer Experience Through the Eyes of a Child

I’ve lived in Oregon for a year now and I can say without a doubt that the summers here are incredible. For those that love the outdoors, it stays green and doesn’t get too hot or humid.
#CustomerExperience through the eyes of a child

Monday, November 07, 2016

6 Themes For The Future Of The Contact Center

The contact center community tends to gravitate toward mantras, buzz phrases and movements. Over the years, concepts like “the customer is always right,” “the multichannel revolution,” and “the age of the empowered customer” have functioned as cornerstones for contact center strategy.

6 themes for the future of the #ContactCenter

Thursday, November 03, 2016


Having worked in contact centers installing OMS and ERP systems in hundreds of multichannel companies, we know the value they bring to your business. Here are some of the ways: In stark contrast, many ecommerce pure plays largely don’t see or haven’t experienced the value of contact centers.

9 ways to improve #ContactCenter operations

Wednesday, November 02, 2016

The new rules of customer engagement and the role of communities

Disruptor. It’s a digital-era buzzword that usually applies to companies leveraging new technology and introducing new business models that are leaving incumbents in the dust. But armed with the power of the Internet in their pockets, today’s true disruptors aren’t companies, but people.

New rules of #CustomerEngagement

Popular Posts