Wednesday, November 02, 2016
The new rules of customer engagement and the role of communities
Disruptor. It’s a digital-era buzzword that usually applies to companies leveraging new technology and introducing new business models that are leaving incumbents in the dust. But armed with the power of the Internet in their pockets, today’s true disruptors aren’t companies, but people.
New rules of #CustomerEngagement
Subscribe to:
Post Comments (Atom)
Popular Posts
-
Coordinated Systems, Inc. (CSI), of East Hartford, CT, a member of the Cisco Solution Partner Program is making it incredibly logical for ...
-
Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience,...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to...
-
SMB Cloud #WFM solution from CSI yields fast returns for ListenClear Facing a challenge due to their surging growth rate, Listen Clear se...
-
Companies today have articulated mission statements that guide the organization. In utilities, many of these mission statements include la...
-
Christmas is fast approaching, and it’s one of the busiest times for different sectors all across the world. Even when you’re rushe...
-
Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how ...
-
By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e. ...
-
Can a single tweet topple a great company? It hasn’t happened yet, but a chorus of unhappy tweets from a group of unhappy customers can do...
