
When customers deal with your organization, they don’t care which department they are communicating with – they simply want the best possible experience and service.
3 ways to extend #CustomerService across the enterprise
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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