Monday, November 07, 2016
6 Themes For The Future Of The Contact Center
The contact center community tends to gravitate toward mantras, buzz phrases and movements. Over the years, concepts like “the customer is always right,” “the multichannel revolution,” and “the age of the empowered customer” have functioned as cornerstones for contact center strategy.
6 themes for the future of the #ContactCenter
Subscribe to:
Post Comments (Atom)
Popular Posts
-
We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI's Virtual Observer Professio... -
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly... -
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
The cloud contact center layout presents a standard foundation to provide a stable and ever scalable platform, allowing customers an afforda... -
Companies have long relied on location, product innovation and pricing to gain a competitive advantage. However, customers can now find ne...
No comments:
Post a Comment