News, RSS Feeds and Social Networks for our supported phone systems

Virtual Observer connects to most popular phone systems, and I've tried to round up some of the latest news from each of them. After perusing the excerpts and links, you will find a list of RSS feeds for each phone system vendor so you add them to your RSS feed readers. If that's not enough, I've also compiled a list of the various social networks where these companies have presence.

LATEST NEWS EXCERPTS:
ShoreTel: Nortel Demise Marks the Beginning of a Huge Category Shift
An excerpt: "As you've no doubt read, Nortel Networks has filed for bankruptcy, marking the demise of a once leading company in the communications industry. Is Nortel just another unfortunate victim of the recession? Does it indicate major problems for all providers of telephony solutions? No and no....click here to read the full article on ShoreTel's Blog.

Avaya: Avaya Unified Communications and Contact Center Solutions "Certified Green" by Independent Test Labs
An excerpt: "Avaya, a leading global provider of business communications applications, systems and services, today announced that its Unified Communications and Contact Center solutions have been "Certified Green" by Miercom, an independent testing organization. The designation verifies that Avaya Communication Manager-based networks are environmentally-friendly designs that can save companies money and boost efficiency....click here to read the entire news release.

Cisco: 1-800 CONTACTS is deploying Cisco Unified Contact Center Enterprise to help it manage growth and increase uptime. An excerpt: "By integrating contact center, web support and administration on the same platform, 1-800 CONTACTS is now able to expand capabilities of its at-home agents by blending inbound and outbound calls into a single queue, allowing contact center associates to answer calls faster. In addition, the entire system is more stable and uptime has been increased by eliminating technical issues inherent in a patchwork system...click here to read the entire article

PHONE SYSTEM VENDORS' RSS FEEDS:
- Avaya Contact Center News RSS Feed
- Cisco Unified Communications RSS Feed
- ShoreTel news feed
- Mitel RSS Feed
- Alcatel-Lucent RSS Feed
- Nortel RSS Feed

FIND PHONE SYSTEM VENDORS ON THE SOCIAL NETWORKS:
- Avaya DevConnect on LinkedIn
- Avaya DevConnect on Facebook

- ShoreTel on LinkedIn
- ShoreTel on Facebook

- Cisco Ecosystem on Facebook

- Mitel Solutions Alliance on LinkedIn

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• Avaya tops UC and PBX market (channelweb.co.uk)
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• Avaya lets enterprise workers combine voicemail, e-mail messages (infoworld.com)
• Nortel in bankruptcy protection (news.bbc.co.uk)

ShoreTel VoIP News Round Up

We've gathered up some of the latest news relating to the ShoreTel VoIP phone system:

• ShoreTel Blog: Unified Communications Myths - Is UC Too Costly and Complex?
• Infomatics: ShoreTel Angles at R&D
• Microscope: From IPO to IP~ShoreTel CEO John Combs
• ShoreTel CEO: Courage Pays Off
• centredaily.com: Amazon, VMware, ShoreTel, Apple and Google Are Top Five Rated Vendors on VendorRate.com at LinuxWorld Conference & Expo 2008
• Network World: Out goes Cisco, in comes ShoreTel VoIP for the City of Oakland
• IP Business News: Phone System Architecture Matters
• TechWorld: Tracking the truth of unified communications
• TMCnet: ShoreTel Obtains Patents for IP Telephony, Multiple Switches
• TMCnet: Community Bank & Trust Improves Service and Reduces Costs with ShoreTel
• TMCnet: ShoreTel Gets 2008 IP Contact Center Technology Pioneer Award
• TechWorld: The lowdown on the Techworld product awards
• TMCnet: Televersal named as ShoreTel's distributor in Benelox
• No Jitter: VARs and SIs: The Arms and Legs of Unified Communications
• ARN: ShoreTel spreads channel communications with WhiteGold
• CRN: WhiteGold broadens product distribution with ShoreTel
• Techworld.com.au: Unified Communications Revising Competitive Advantage
• Network World: ShoreTel upgrades its call manager and adds new voice switches
• Fierce VoIP: ShoreTel shouts more UC, new switches
• IP Business: ShoreTel 8.0 Adds Video at Every Desktop
• VoIP-News: ShoreTel's Latest PBX Release Adds Video-Calling Capability
• Converge: ShoreTel Refines Unified Communications with Release 8.0
• Reseller News: Shoretel zeros in on education market

You can also visit the ShoreTel.com News Page or the ShoreTel Blog or you can view this real-time, dynamically updated rss feed (typically not viewable in your email or news readers, so come back to this blog post to view):



You can also read about the Virtual Observer Logger for ShoreTel.

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Rounding up latest news from our supported phone systems

Virtual Observer supports many popular connectivities, and occasionally we like to move the spotlight to shine on some of the news those companies are making. The communications world is evolving fast. We also have a news feed on the sidebar which displays real time news for phone system vendors as well, so you can keep up on a daily basis.

Avaya Communications announced the release of an update to desktop solutions from Cicero benefitting users of ACS (Avaya Communication Manager) and Avaya Agent IP solutions. The updated solution will help to increase the workflow of those using the software, resulting in a better contact center desktop environment. Cicero is a member of Avaya DevConnect. Click here to read the full article...

Cisco Systems has purchased Nuova Systems, a California-based telecommunications business. Click here to read the full article...

Siemens will be providing 550 mail sorting systems for the USPS, replacing an outdated product which has been utilized for over 20 years. Click here to read the full article...

ShoreTel recently announced changes designed to increase simplicity and ease of use. With new features like message tabs for conversation and message history, updated client interfaces, and easier to use personal interfaces, ShoreTel is providing more efficient work methods for customers. Changes in the Professional Call Manager range from basic voice communications to automatic and on-demand video communications. Upgrades in instant messaging and phone operations have given ShoreTel the ability serve call center with up to 300 agents. New voice switches, titled ShoreGear24A and ShoreGear 3.0, will increase flexibility and assist customer branch locations. Click here to read the full article...

While these stories highlighted above stem from Avaya, Shoretel, Cisco, and Siemens, we also support Nortel, Mitel, 3com, as well as other popular phone systems.

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Announcing Reliable Call Recording for Shoretel

Shoretel is an emerging player in the VoIP phone system market.

We've heard from quite a number of Shoretel customers who have stated that the existing call recording systems available for Shoretel are not getting the job done.

Based on the market's demand for a reliable, robust call recording system for Shoretel phone systems, we are pleased to announce that we have a Shoretel Logger which is ready-to-implement today and we are committed to having a fully integrated Virtual Observer Professional (with quality assurance features) with Shoretel compatibility released by Q2 2008.

Virtual Observer Professional for Shoretel is a call logger with robust quality monitoring features: Evaluation, Performance Reporting, E-Learning, Screen Capture, Supervisor-Agent Chat, and much more.

Businesses can implement the Shoretel Logger today and turn on the quality monitoring features when they become available.

The system is modular, so they will be able to start small and think big, which is important to us.

We want all customers to be able to buy the right system for their requirements, and be able to add functionality as needed.