Webcam recording and monitoring can have tremendous benefits on your contact center quality monitoring initiatives.
- Why did the customer have such an irate reaction?
- Why has the agent been scoring decidedly worse over the last week?
This blog is published by the marketing department of Coordinated Systems, Inc. (CSI). This blog features many CSI news stories and also assembles tips for improving the call center agent performance and helping teams evolve into world class call centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Vendors are encouraged to share client success stories.
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