Showing posts with label call center jobs. Show all posts
Showing posts with label call center jobs. Show all posts

Tuesday, October 09, 2007

Recent call center expansions

DiaTri Opens Its Second national Call Center
DiaTri, the leader in national diagnostic network and scheduling services is pleased to announce the opening of its second national call center. This second call center will be located in the Tampa, FL area and will provide a very nice complement to DiaTri’s home office and call center based in the southern suburbs of Chicago, IL.

Harte-Hanks adding 500 permanent call center jobs
Texarkana will soon be home to a new call center that could employ as many as 500 permanent and up to 250 seasonal employees. Harte-Hanks is an international direct and targeted marketing company. Company officials say the facility was a strong factor, along with the community's enthusiasm for what is expected to be a boon to the local economy. Hiring has not yet begun for the new call center they hope to begin that process in the near future. They're expected to up and running sometime early next year.

Sovereign Bank to add more jobs to call center
Sovereign Bank today announced the expansion of its call center in New Bedford, Massachusetts. The bank will increase the call center’s second shift, which operates in the evening hours until 11 p.m. EST, adding more than 30 additional call center positions, an increase of 30% over the positions created last year.

AT&T opens new call center
The new Joplin AT&T call center opened Wednesday with nearly half of the construction completed and 180 of the estimated 600 employees the site ultimately needs at work.
When complete, the building will have 572 customer service workstations, 39 manager workstations and 26 back offices.

New call center to hire 100 more people in next 2 months
Results Bellingham handles inbound calls for two major clients in the health-care and energy industries, answering questions from those clients’ customers. About the jobs: Call Human Resources Manager Shawna Monroe at 671-0467, ext. 102. It has started training 30 new employees. to bring its work force to about 65. The company plans to add more than 100 people during the next two months to bring the work force to approximately 175. Results-Tel is a CSI customer and uses Virtual Observer for call recording and quality monitoring.

Monday, October 01, 2007

Featured Call Center News Source: CallCentreHelper.com

When we ran our story on new call center news sources, we spotlighted a few which we wanted to check out. Shortly after, I received a form submission detailing another resource: CallCentreHelper out of the UK.

Site description from their submission: "Call Centre Helper is the most popular online call centre magazine in the UK. Over 300 current jobs along with the latest news and a selection of articles on management, technology and call centre life."

The site features categories such as "call center management", "call center technologies", "call center life", "call center news", and "call center jobs". The "jobs" section actually lists 30+ job openings and offers a regionally searchable database.

The management area seems to key on several help topics for managers:

"Top Tips for Induction Programmes"
"How do I - handle stress in my team?"
"New Year, new motivation strategy"
"Getting the most out of staff satisfaction surveys"
"A tried and tested technique to improve customer service satisfaction".

Wednesday, August 01, 2007

Most frequently searched keywords for call center job seekers

If your company has a call center and you're always looking to fill seats, consider optimizing the careers web page on your corporate website. If you optimize your pages for these terms, and back it up with good quality content and links, you'll be sure to get a boost in your organic (free!) search engine traffic. These were the keywords most relevant to a call center job seeker, in order of search volume for last month:

call center agent
call center headsets
call center work
at home call center jobs
call center agents
call center application
call center applications
call center attrition
call center career
call center careers
call center certification
call center cubicles
call center employees
call center employment
call center furniture
call center headset
call center job description
call center managers
call center positions
call center representative
call center resume
call center salary
call center school
call center staffing

call center turnover
inbound call center jobs
virtual call center jobs
home call center jobs

Tuesday, April 03, 2007

Looking for a customer care position?

CSI is actively seeking customer support reps to join our professional support team.

Positions are available for Customer Support Representatives. We are looking for individuals with solid business-to-business customer service experience in a high-tech environment. Required skills include a working knowledge of windows-based software and operating system usage. Call Center training experience is a plus.

This exciting position will involve responding to and managing support calls, managing customer projects, training and onsite implementations.

These positions are located in our corporate office in East Hartford, CT. Interested candidates can fill out our employment inquiry form.

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