When we ran our story on new call center news sources, we spotlighted a few which we wanted to check out. Shortly after, I received a form submission detailing another resource: CallCentreHelper out of the UK.
Site description from their submission: "Call Centre Helper is the most popular online call centre magazine in the UK. Over 300 current jobs along with the latest news and a selection of articles on management, technology and call centre life."
The site features categories such as "call center management", "call center technologies", "call center life", "call center news", and "call center jobs". The "jobs" section actually lists 30+ job openings and offers a regionally searchable database.
The management area seems to key on several help topics for managers:
"Top Tips for Induction Programmes"
"How do I - handle stress in my team?"
"New Year, new motivation strategy"
"Getting the most out of staff satisfaction surveys"
"A tried and tested technique to improve customer service satisfaction".
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