Virtual Observer (VO) connects to most popular phone systems. The following constitutes a partial list. Please feel free to contact us about other phone systems VO may connect to. VO also connects with any t1 line, any analog line, and many more.
Avaya - VO offers recording connectivity to all Avaya systems.
Cisco - VO offers VoIP connectivity with Cisco.
3com - VO offers VoIP connectivity with 3com systems.
Nortel - VoIP, digital, analog/tdm
Siemens - digital, analog/tdm
Mitel - VoIP, digital, analog/tdm
NEC
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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