Thursday, September 13, 2007

Create virtual training libraries from recorded events

Did you know you can create virtual training libraries using Virtual Observer?

You simply have to create a media list of your highest rated events and publish them to your company's web server. Make sure it's a secure server or directory, of course. You could then create several sub-directories from which to populate content: "Best handled cancellations", "Best upsells", "Best ways to handle irritated customers", "Best use of our CRM to locate customer information", "Five star calls", etc...

Using our E-learning module, you could set Virtual Observer to automatically deliver an email with a link to the website address for "Best handled cancellations" to anyone who does not score well on that specific evaluation criteria.

You can also publish media lists to cds or dvds and distribute them to new hires or present them to training groups. You may need to get your IT team involved in order to publish to your company's secure web server or intranet.

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