Wednesday, October 24, 2007

Capturing screens in a Citrix environment

Recent Virtual Observer implementation at a utility provider in Cleveland, Ohio:

This customer purchased Virtual Observer Logger for their Avaya phone system in multiple locations. What made this particular installation unique was the fact that all of the agents were on a Citrix environment instead of Windows computers. The customer needed to be up and running ASAP and our professional implementation team did not dissapoint. Two weeks from purchase order to fully implemented and trained. We trained a brand new QA manager, a former Witness user, who was very impressed with the quality and ease VO brings to his staff.

In this particular instance we replaced a Dictaphone call recording system that gave them difficulty in finding specific calls. This was a basic business need which was easy using Virtual Observer.

Notes: The utility contacted 27 companies regarding Screen Capture in a Citrix environment and we were the only company that was able to accomplish this.

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