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The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to...
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Coordinated Systems, Inc. (CSI), of East Hartford, CT, a member of the Cisco Solution Partner Program is making it incredibly logical for ...
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Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience,...
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SMB Cloud #WFM solution from CSI yields fast returns for ListenClear Facing a challenge due to their surging growth rate, Listen Clear se...
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Christmas is fast approaching, and it’s one of the busiest times for different sectors all across the world. Even when you’re rushe...
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By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e. ...
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Can a single tweet topple a great company? It hasn’t happened yet, but a chorus of unhappy tweets from a group of unhappy customers can do...
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Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how ...
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Having worked in contact centers installing OMS and ERP systems in hundreds of multichannel companies, we know the value they bring to you...
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1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
