This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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Popular Posts
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1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
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- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly...
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The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to...
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The cloud contact center layout presents a standard foundation to provide a stable and ever scalable platform, allowing customers an afforda...
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From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
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For a call center to function properly, you will require trained and competent professionals, the best call center software and implementa...
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Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how ...
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Coordinated Systems, Inc. (CSI), of East Hartford, CT, a member of the Cisco Solution Partner Program is making it incredibly logical for ...
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The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
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Christmas is fast approaching, and it’s one of the busiest times for different sectors all across the world. Even when you’re rushe...

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