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The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to...
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1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
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Christmas is fast approaching, and it’s one of the busiest times for different sectors all across the world. Even when you’re rushe...
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Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how ...
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Coordinated Systems, Inc. (CSI), of East Hartford, CT, a member of the Cisco Solution Partner Program is making it incredibly logical for ...
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Can a single tweet topple a great company? It hasn’t happened yet, but a chorus of unhappy tweets from a group of unhappy customers can do...
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We're in the midst of a major workplace transformation. For centuries, the focus was on task-oriented laborers, whose primary output c...
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The cloud contact center layout presents a standard foundation to provide a stable and ever scalable platform, allowing customers an afforda... -
- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly... -
When customers deal with your organization, they don’t care which department they are communicating with – they simply want the best possi...
