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The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
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Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
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From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
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1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
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By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e. ...
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The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
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In the last few months, we've been getting a lot of Nortel inquiries. We're not sure why we're seeing this more frequently - bu...
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It's important for a call monitoring system to offer a bulletproof implementation, especially for an enterprise's IT team, who are l...
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I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
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