Friday, September 26, 2008

GameStop chooses Virtual Observer to boost quality monitoring initiative

We are pleased to announce that GameStop, Inc., with headquarters located in Grapevine, Texas, has selected CSI’s Virtual Observer call recording and quality monitoring solution for their Nortel phone system.

"We chose Virtual Observer because it offered the flexibility we needed for our growing customer support center. I found Virtual Obesrver to be an economical yet powerful call recording system that is very easy to use and can be easily expanded as our needs change."
- Kent Morris, Director of Customer Service, GameStop

GameStop is the world's largest video game retailer. The company operates 5,557 retail stores throughout the United States, Austria, Australia, Canada, Denmark, Finland, Germany, Italy, Ireland, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom. The company also owns two e-commerce sites, GameStop.com and ebgames.com, and GameInformer(R) magazine, a leading multi-platform video game publication. GameStop Corp. sells new and used video game software, hardware and accessories for video game systems from Sony, Nintendo, and Microsoft. In addition, the company sells PC entertainment software, related accessories, and other merchandise.

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