There is something to be said about being in business for 36 years.
Experience builds character and a big part of that character is stability.
It’s easy to go through the up times, but it’s the economic down times that strengthen businesses.
Stability comes from the experience of living through those down times and making the sometimes painful changes necessary to endure.
Frequently, crisis become a lesson learned for the future.
We at CSI have learned a lot in 36 years and are proud of our stability. We've been allowed to plan, build and sell a high quality product at a fair price.
Our longevity stems from our core philosophy of making sure everything we do is simple, effective and affordable.
We have continued to accomplish this by learning to keep away from the excesses that would require adding inflated costs to our products and even more paramount to swallow up capital should something happen to our economy.
And now as our country is facing a financial crisis, we'll continue to spend wisely, improve our products, and take care of our customers. Having no financial debt, we feel we are in a good position for growth.
We think this will have a major bearing on who prospective customers trust to do business with today and in the future.
We will continue to do our part by providing the best value to price in the industry, as well as the overall lowest cost of ownership.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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