Today the news wires featured a story about how "Virtual Observer helped Lockheed Federal Credit Union deliver timely member services".One noteworthy addition we need to mention with this article was that not only were we recording their main call center with nearly 100 phones, but we'd also record their 10 satellite offices, each with a handful of phones.
The LFCU implementation is a true enterprise-caliber solution with a central data repository, and multiple harvest remote harvest points, illustrating how Virtual Observer is a natural selection for smaller and mid-sized credit unions, but VO also is a perfect choice for large and enterprise-scale credit union call recording needs as well.
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