Thursday, October 16, 2008

Scalability, Feature Set Drive 1&1 Internet to select Virtual Observer

We are pleased to announce that 1&1 Internet will be implementing Virtual Observer to record calls on their Alcatel phone system to enhance their customer service quality program. Virtual Observer quality monitoring features which will be utilized include Integrated Evaluation, Integrated Screen Capture, E-Learning, SMDR Integration, Media Encryption, and Auditing.
"At 1&1 Internet our customers expect the best when it comes to customer service. With 1&1’s many years of experience in global customer care, we appreciate Coordinated Systems Inc.’s (CSI) special approach with prospective clients. The informative presentations and availability of experts during the evaluation process from CSI were extremely helpful --
Virtual Observer not only offers an excellent and scalable platform, but also provides a better interface and feature set compared to other well-known brands. Virtual Observer is a great value for the price, and it will quickly become one of the most important assets for our customer service quality program."
- Dirk Moreno Arias, VP International Customer Care, 1&1 Internet

1&1 Internet is the world’s largest web hosting provider by known servers with over 7.7 million customers worldwide. 1&1 currently serves over 10 million domain names at its 55,000 server strong worldwide data centers. 1&1 Internet is a subsidiary of United Internet Group, a public company of over 3,000 employees.

Founded in 1988, 1&1 has pioneered the ‘one stop shop’ approach to web solutions. 1&1’s product portfolio caters to the home user, as well as the professional web developer. 1&1 offers a full range services such as domain names, web hosting, dedicated servers, virtual servers, eShops and MailXchange.

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