Do you ever want to change the layout of your screen area during playback of calls?
With Virtual Observer's (VO) dynamic views, you can eliminate data windows, resize certain components, and save your current layout as a different or preferred layout.
The next time you go to use VO, the screen will appear as you saved it the last time.
If you need to bring back a screen element you had previously removed, don't worry, it is always available from the drop down menus.
Every VO user can thus have their own unique preferred user interface.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e. ...
-
In selecting good partner candidates, we have to be extremely particular. We want to make sure that the relationship will be mutually benef...
-
I use this great new feature in Internet Explorer 7's tabbed browsing (of course Firefox did it first) - it allows you to store groups...
-
The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
-
In the last few months, we've been getting a lot of Nortel inquiries. We're not sure why we're seeing this more frequently - bu...
No comments:
Post a Comment