Monday, January 14, 2008

Automating and creating custom call center performance reports

Do you run certain reports every day, week, or month (agent performance, question performance, etc.)?
It's easy to use our automated report scheduler and have the report run automatically according to your schedule. You can then have the report print to paper, create a .pdf or attach to an email. Need to send weekly progress or team reports to the boss? This can be automated and delivered to their email address on a weekly basis (or of course, any frequency you prefer).

How do I create custom reports in VO 3.0?
Besides being packed with many standard performance and agent reports, using Virtual Observer's Custom Report Writer, you can design your own reports that will display the data you are looking for in the specific way you want to present it.

> Select "Reports" from the main menu
> Select "Custom Report Writer"
> Pick "Create New Report"
> Click "Next"
> Select "Primary Table" for the data you'd like to report on.
> Select "Supporting Table(s)" for any related data.
> Add "Additional Options"
> Select "Finish"

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