Friday, December 14, 2007

Does Virtual Observer support T1 recording?

While we have been selling a great deal of digital and VoIP systems in the last two years, often as an alternate method of recording, we are asked to record trunkside or T1.

This especially comes into play when we are asked to record a system which we don't have a compatible audio recording board for, and random sample or extension side logging becomes a non-option.

Virtual Observer can passively record audio from t1 or trunks . In this environment, SMDR or CTI integration is required for agent identification.

T1 recording available for VO customers who wish to capture every call.

VO Logger with QA is also packed with many of our quality assurance features, creating a powerful quality monitoring tool, which when combined with CTI, can deliver a robust business intelligence tool....even without direct phone system integration.

T1 logging is limited in that you aren't able to capture full video screen capture of your agents' pcs. However, recently we've introduced "VO Live", a suite of interactive features included with the base VO package. "VO Live" provides supervisors a look at thumbnail views of all agent desktop activity - allowing them to click and enlarge a desktop thumbnail to full screen, and even take control of the agent's computer. "VO Live" also allows the supervisor and agent to communicate via chat, enabling the supervisors to provide assistance or guidance when needed.

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