Did you know...
Virtual Observer (VO) can be used to record screens in a dual-screen environment. Dual-Screen can be very effective, doubling the desktop landscape, for example, enabling supervisors to playback screens on one monitor and open evaluations on another.
Did you know....
Many customer implementations have seen VO replace many of the "big name" recording solutions. Customers have detailed to us how VO has performed better than the the system we replaced. Often customers are able to spend considerably less for equal or greater value, so the end result is rapid return on investment and an extremely low cost of ownership.
Did you know...
VO is able to record screens in a Citrix environment. Citrix allows Windows apps to run in a Linux environment. Linux is gaining popularity with enterprises because of their reliability and performance.
* FYI, check out Xandros to see one of the emerging Linux OS environments. Xandros powers some models of the new sub-$400 mini-laptop, such as the Asus EEE.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
When customers purchase our call recording and quality monitoring solution, one of the most important considerations is whether or not to se...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
For Father's Day this year, my wife and son decided to take me to an independent coffee roaster in Bethel, CT. I was very excited to go ...
-
For comparison, KFC had a "thank you" rate of 84.9%. McDonald's rate was 78.4%, putting it in 14th place out of the 15 chain...
No comments:
Post a Comment