Tuesday, July 31, 2007

VoIP telecom provider implements Virtual Observer

We recently completed an implementation for a Cisco VoIP service provider. The company handles approximately 70,000 calls a day.

They can now provide call recording capabilities, evaluation capabilities, and possibly screen capture capabilities to their portfolio of Cisco VoIP customers.

The two days of training went well, going over all of the included features and also discussing how VO can be presented to their customer base.

They were very excited with Virtual Observer's scalability.

Virtual Observer is a perfect recording option for hosted telecom service providers. The return on investment with VO is already best in the industry, but it becomes exponentially greater when you consider our value added features can be extended to your customer base.

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