We are still one of only a few (if any) call recording vendors who enable supported customers to obtain the latest and greatest version of product at no charge for software. We've upgraded 75% of our customer base and will continue to transition the rest of the VO customers with active maintenance contracts.
3.0 customers are also the beneficiaries of the additional features added to the existing product - for example, the Live Desktop feature set is an incredibly valuable tool for managing agents. This could have been a standalone add-on module, but the benefits are so great from a QA perspective and customer satisfaction standpoint, we had to include it as a standard feature. For more information about the Live Desktop functionality, please contact your CSI sales rep.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
Coordinated Systems, Inc. (CSI), of East Hartford, CT, a member of the Cisco Solution Partner Program is making it incredibly logical for ...
-
The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to...
-
Christmas is fast approaching, and it’s one of the busiest times for different sectors all across the world. Even when you’re rushe...
-
SMB Cloud #WFM solution from CSI yields fast returns for ListenClear Facing a challenge due to their surging growth rate, Listen Clear se...
-
Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how ...
-
Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience,...
-
By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e. ...
-
Can a single tweet topple a great company? It hasn’t happened yet, but a chorus of unhappy tweets from a group of unhappy customers can do...
-
Having worked in contact centers installing OMS and ERP systems in hundreds of multichannel companies, we know the value they bring to you...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
