Monday, July 23, 2007

6 Pownce invitations to give out

This isn't really call center-related, but I thought it was news worthy enough to post. Pownce is a new turbo-IM/forum tool that alerts you to news from your friends in social networks. For example, if everyone in your LinkedIn contact list used Pownce to make announcements, change status, or to let people know where they were, you would automatically be pinged with the messgae. Like Twitter, the thought is you'll use these tools as kind of a hyper-blog, where you update it with every single activity.

Another example would be if all of your call center agents had Pownce, and they posted every time they finished a call, and they were all in your Pownce network, you could be notified with each change in status.

It's a strecth to see this as a business implementation, but it's still kind of a cool technology. Entirely web-based, you need to be invited to use it. I have six invitations, so comment below and I'll send you one if available.

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