Friday, June 29, 2007

New Call Center Openings

We try to publish this list of new call center openings on a monthly basis:

Wachovia Looks to Open Philippine Call Center
Wachovia, a prestigious banking center located out of Charlotte, North Carolina, has decided to take their consumer services overseas. They plan to construct and open a new call center in the Philippines early next year, exposing the company to a more global feel. Not only will this increase the diversity and size of their workforce, but it will also assist their 24-hour customer support. With thirteen call center locations within the United States, expanding to the Philippines will effectively cut costs and provide more services to customers.

Phones Being Ringing at Verizon’s New Huntsville Call Center on September 4th
The day following Labor Day, 2007, marks the opening of Verizon’s newest call center in Huntsville, Alabama. The facility will allow for 1,300 employees, consisting of customer service agents, supervisors, IT staff and support, government customer service agents, and corporate sales employees. Located in Thorton Research Park, the call center will be utilized for all forms of consumer support.

Comcast Construct Third Phone Center in Connecticut
On June 22, 2007, the ever-so-popular Comcast introduced a new call center in Enfield, Connecticut. The large cable and communications provider is in need of more customer support staff as their company continues to expand rapidly each day. This building measures out to 77 thousand square feet and provide workspace for more than two hundred employees. This will be Comcast’s third call center in Connecticut, making a total of seven in New England.

DialX Forms Online Call Center in Arizona
DialX, an integrated voice and data management system, has ventured to create an online call center in Phoenix, Arizona. Their automated message dialing service is being targeted to smaller businesses in order to prerecord business notifications using the internet, and construct a more effective consumer experience. Along with these notifications, direct marketing messages are also delivered utilizing the onsite “Do Not Call Filter.” This new software was created to better the communication between businesses and their consumers.

Alorica Inc. Seeks New Employers in July
Alorica, Inc., a provider of quality customer services, is searching for employees to occupy their Topeka call center. The employment events are scheduled to begin July 9th at the Topeka Workforce Center from 9 a.m. to 5:30 p.m. The company, known for its exceptional workforce, has grown tremendously, cultivating over 3,000 new employees in three different facilities since they entered the market in 1999.

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