Tuesday, June 12, 2007

Custmer service experiences: you remember the good ones, too!

Everyone talks (or blogs) about the bad customer service experiences you run into. We all know the story about the AOL csr who wouldn't let a subscriber cancel. In fact, the recorded audio was leaked on the net and if you search, you'll find it. In the opposite regard, and trying to focus on the positive, I thought I'd reflect on some of the really good customer service experiences I've had recently.

Maneeleys Catering of South Windsor, CT
Maneeleys has provided exceptional planning and lended a consultative approach to our wedding logistics. They are consummate professionals. They went way out of their way to please us.

New Balance shoes of South Windsor, CT
What a great experience for shoe shopping...not only do they have a wide selection of wides, but they stand behind their products. Our request for a return was met with no problems whatsoever. Highly recommended.

WordTracker.com
This keyword research service is a valuable tool in any search engine optimization firm's strategy. When I recently asked for a refund, they obliged without a hassle. They even took my recommendations for improvements to their service, which is still very good, but I was looking for something a bit more advanced.

What kinds of customer service experiences have you had recently? Send them in via comment and I'll post the best ones.

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