* Highly useful: CallWave transcribes your voicemail
Callwave is a free cellular voice mail replacement service. It's recently been enhanced with Vtxt, an automated speech-to-text service. Vtxt converts voice mail into text. When someone leaves you a message, the service e-mails or SMSes you the transcription. The conversion is far from perfect, but more than good enough to get the gist of the message.
* Jangl enables private calls, but some could be cold
This tool allows you to talk with people while retaining some anonymity. Running as a service, it allows users with virtual telephone numbers to route calls to your real phone number and messages to your e-mail in-box.
* Dodgeball
This a mobile communication tool that lets you send out SMS messages to individuals or groups with a dash of social networking.
* Grand Central (just bought by Google)
Grandcentral acts as online voice mail. Users can create customized mailboxes and call filters, as well as manage all their voice mail online.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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