This was an article that came across my desk today. Always looking for the positive stuff:
From CNET --
"Pardon me while I faint. I just finished experiencing good customer service. And it was with Apple. It had to do with a difficulty downloading one of its new video versions of the TV series Lost.
My wife recently started watching the series off the TiVo, but I hadn't seen all the episodes. So I figured I'd give it a whirl, and I bought a couple of episodes from iTunes to help me catch up. They aren't the greatest quality at full screen on my laptop, but they're tolerable. And at two bucks a pop for three episodes, they're cheaper than a microbrew--and lasted longer.
However, I had not accounted for the circa-September 1940 electrical wiring in my house. Occasionally when I have the dimmer at the wrong level on my lights, it interferes with the DSL. Needless to say, I had a download of one episode interrupted when I switched on the lights. I had lost an episode of Lost"....read more on Cnet
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI's Virtual Observer Professio...
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
Companies have long relied on location, product innovation and pricing to gain a competitive advantage. However, customers can now find ne...
-
A personalized, engaging customer experience is critical for the success of any marketing initiative in the modern landscape. Top 50 #Cu...
No comments:
Post a Comment