Tuesday, June 03, 2014

Analytics will empower agent improvement

The initial training sessions scheduled for all new customers typically dive into basic system navigation, system administration, supervisor usage and agent usage, reports, dashboards, etc.
Additional training opportunities allow for unthrottled, pinpoint insight into particular processes, questions, new enhancements, or simply fine tuning what your team learned originally, to do as my son's karate dojo claims, "to make their best even better".
Are you looking for that extra report or piece of analytic data which can help you drive your quality assurance and training cycle time down...

Continue reading:
Taking training to a whole new level of analytic discovery
Enhanced by Zemanta

Popular Posts