Wednesday, November 28, 2012

The Right Approach to Workforce Management

When we decided to incorporate WFM into our suite of offerings, alongside Call Recording, Screen Capture, Evaluation, Dashboards, Speech Analytics, Agent Portal and Desktop Analytics, we wanted to make sure we got it right, in terms of making sure the solution is "right-sized" in terms of enterprise capability, multi-location scalability and overall value and affordability.

A three-year investigative process has resulted in Virtual Observer Community Workforce Management, which is a proven solution which stands proudly alongside more expensive legacy wfm systems.

Enterprise WFM is a critical need in today's multi-channel, multi-environment workplace.

Contact centers need to be able to confidently place the right skills in the right spots at the right moments.

Virtual Observer Community WFM is a web-based, game-changing workforce management and analysis tool which can be rolled out for a cost-of-ownership which is not typically found in this space.

Read more about this release in Virtual Strategy magazine.

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