Thursday, November 08, 2012

Automating PCI Compliance with Desktop Analytics

We're pleased to introduces Virtual Observer Desktop Analytics to help customers automate PCI compliance.

This new functionality reduces task complexity and frees up IT resources for other needs.

This works by using the Desktop Analytics feature to capture a customer's processes where they input credit card information (in a CRM, or an order entry system, for example).

Once this process is logged, the system will be able to trigger Virtual Observer to be able to stop recording once the process is initiated, and to resume recording once the agent ends that particular task.

Virtual Observer Desktop Analytics works with the LightsOut! API to achieve this process.

Desktop Analytics is a technology which connects, captures and automates desktop activities and tasks. The feature is gaining acceptance as a critical component in most workforce optimization suites, providing insight into customer interactions throughout the enterprise.


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