Friday, November 02, 2012

Power to the people: Agent Portal for Virtual Observer 4.0

Placing the quality monitoring process directly in the hands of your agents, essentially providing them with their own accountability, exposure of peer performance, and the ability for them to reach out for help when neccessary, can benefit the overall performance of your contact center in a way a simple, flawed negative scores will never do.

Check out the news release or the Agent Portal webpage itself for more on this exciting new workforce optimization feature.

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