It wasn't that long ago that we first noticed fast food call centers would begin utilizing call recording solutions in their contact centers to improve order taking accuracy and customer service (I believe it was Wendy's). Another story crossed my desk today, this time detailing how a Pizza franchise has differentiated itself by routing all calls for all 41 locations to its' 800#, where 120 call center agents handle the orders, create accounts, and route the orders to each location.
Read the entire Pizza Chain Call Center article here
Read more related stories:
- The Long Distance Journey of a Fast Food Order
- Faster Food: A Call Center Transforms Drive-Through Service
- Call Centers Make Fast Food Faster
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