As most users are aware, the United States Energy Policy Act of 2005 changed the rules setting when DST starts and ends. Starting in March 2007, this law extends Daylight Saving Time (DST) by four weeks (DST will begin on the second Sunday in March and end on the first Sunday in November).
How will the change in DST affect Virtual Observer?
Because CSI-developed software works off of the Windows Operating system clock and assuming that all applicable updates are made to your Microsoft operating systems, the change in DST observance will have no effect on the processing of any CSI software. This includes all supported releases of Virtual Observer
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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