Tuesday, February 06, 2007

Glossary defines CTI and SMDR, among other things...

We've added a new glossary of technical call center terms to the site. This includes many of the frequently used acronyms you've grown to hear and love, such as:

TDM
ANI/DNIS
SMDR
CTI
VoIP

Please click here to browse the call center glossary

Popular Posts