Besides this blog, there are many other blogs out there covering the call center industry. I've compiled a list:
Call Centre Confidential - Call Centre Confidential is my diary as a Team Manager. Next stop Bombay (and back).
Call Center Purgatory - Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
CallCenterScript - Call Center lessons and knowledge I've learned from owning a Top 50 Inbound and Outbound Call Center for 12 years.
Medical Insurance Call Center/Customer Service Reps
The Off Shore Call Center Invasion
Asterisk VoIP News
Subscribe to:
Post Comments (Atom)
Popular Posts
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
There is a very good glossary out there on the web at: Incoming.com . Here are some snippets: Call. Also called Transaction and Customer Con...
-
In the last few months, we've been getting a lot of Nortel inquiries. We're not sure why we're seeing this more frequently - bu...
-
The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
-
When customers purchase our call recording and quality monitoring solution, one of the most important considerations is whether or not to se...
-
Our second-design website has now been around for about 2.5 years, and has helped to achieve many of the intended marketing goals. Time to s...
Thanks for placing a link back to Call Center Script. :-)
ReplyDeleteI'd like to email you personally and award your blog an Incredible Badge Award. Please visit this link to know more.
http://www.callcenterscript.com/hall-of-acclaim.html
You can email me back to receive details on how to claim your badge (callcenterscript@gmail.com).