Besides this blog, there are many other blogs out there covering the call center industry. I've compiled a list:
Call Centre Confidential - Call Centre Confidential is my diary as a Team Manager. Next stop Bombay (and back).
Call Center Purgatory - Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
CallCenterScript - Call Center lessons and knowledge I've learned from owning a Top 50 Inbound and Outbound Call Center for 12 years.
Medical Insurance Call Center/Customer Service Reps
The Off Shore Call Center Invasion
Asterisk VoIP News
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Thanks for placing a link back to Call Center Script. :-)
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http://www.callcenterscript.com/hall-of-acclaim.html
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