Came across this intriguing virtual customer service company in the latest issue of Business 2.0 magazine:
Company Name: Apptera
Based In: SAN BRUNO, CA
Concept: They eliminate phone-tree hell for thousands of midsize and small businesses. If you've bought Amtrak tickets over the phone, then you know "Julie," the virtual customer-service rep who didn't put you on hold, understood everything you said, and helped you book your tickets faster than you could have done it online. Unfortunately, Julie is a rarity in phone-based customer service, because the speech-recognition and transaction software that makes her so responsive costs more than most small companies can afford. Now comes Apptera, with the first off-the-shelf application that makes it possible to install a "Julie" at a fraction of the cost.
The article claims the system is less than $ 200k. Amtraks' "Julie" system reportedly cost more than a million dollars to implement.
I couldn't find any customer references on their site to try them out with.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e. ...
-
In selecting good partner candidates, we have to be extremely particular. We want to make sure that the relationship will be mutually benef...
-
The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
-
I use this great new feature in Internet Explorer 7's tabbed browsing (of course Firefox did it first) - it allows you to store groups...
-
In the last few months, we've been getting a lot of Nortel inquiries. We're not sure why we're seeing this more frequently - bu...
Hi Dude,
ReplyDeleteThe idea of the virtual customer service comes up with the need of the customers to connect with your client’s brand anytime they want. Customer service can be a true differentiator and a driver of both top line and bottom line growth. Thank you...