These customer service tips are suggestions submitted to me by readers for inclusion in the Virtual Observations newsletter...let me know what you think:
- Schedule a benchmarking session with other call centers. Share tips, experiences and metrics. Implement any process changes that may be valuable. Track the change in performance. Share the improvements with your partner call center. You can also make a list of performance deficiencies and see if the other call center has addressed them. If not, maybe the two organizations can collaborate on solutions for common problems.
- Have your employees listen to themselves on recorded call playbacks. Often, they'll be amazed at what they sound like. “I said whaaaat?”
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to...
-
Coordinated Systems, Inc. (CSI), of East Hartford, CT, a member of the Cisco Solution Partner Program is making it incredibly logical for ...
-
Christmas is fast approaching, and it’s one of the busiest times for different sectors all across the world. Even when you’re rushe...
-
Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how ...
-
Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience,...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
We're in the midst of a major workplace transformation. For centuries, the focus was on task-oriented laborers, whose primary output c...
-
By and large, nonprofit organizations depend on a different set of motivations to stay afloat than those in the private sector do — i.e. ...
-
Can a single tweet topple a great company? It hasn’t happened yet, but a chorus of unhappy tweets from a group of unhappy customers can do...
-
SMB Cloud #WFM solution from CSI yields fast returns for ListenClear Facing a challenge due to their surging growth rate, Listen Clear se...
