Wednesday, August 10, 2005

A positive follow up on call center surveys...

"No, I have never been offered the chance to participate in a questionnaire relating to contact with a call centre. However, I did design and implement one when I was running the quality assurance for a new telecoms provider. We found that response rate was good and that people generally liked to be asked their opinion on matters relating to the call. It was a worthwhile exercise to do as we got some excellent feedback and ideas for future development."

- Richard Drozda, occupational psychologist specialising in technology and organisational evaluation, processes and best practice in all areas including Recruitment, Training, Development, Management, Culture, Environment, Facilities, Job Satisfaction, Staff Attrition and Organisational Behaviour.

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