Friday, November 03, 2017

Zendesk: Creating a great customer experience during the holidays

This story was originally created on https://www.zendesk.com/blog/providing-great-customer-experience-holiday-rush/ 


In a Zendesk Research survey, they found that ticket volumes can increase as much as 42% over the holidays. To help keep the annual flurry of customer inquiries manageable, they compiled a list of tips that’ll help your team deflect more tickets and keep holiday CSAT scores high (all of which are capable with the Zendesk platform)

1. Build a list (and check it twice)
2. Bring the gift of self-service (to your site or mobile app) 
3. Bots… the new elves in your support workshop 
4. Chat your way to a few more holiday sales
5. A few more gifts under the tree

Of course, you can also explore the integrated ticketing solution bolstered by Virtual Observer and Zendesk

Read more about this in the original post

#CustomerExperience #Zendesk #CSAT

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