Thursday, November 16, 2017

3 Customer Service Trends Expected for 2018 and Beyond

These 3 takeaways are from a well written article on the Agility PR site.

* In a customer service survey, only 19 percent of respondents trust completely what brands say on their website. Instead, they rely on reviews on other sites to provide honesty. These will be sites such as TrustAdvisor or G2Crowd.

* Most customers will only tolerate a 1-hour response window. This is regardless of how they reach out (social media, web chat or web contact form).

* Customers are online from early morning until after 10pm. This will likely start to shape new hours of operations for social media and customer service departments and/or increase the use of other digital properties like messenger bots.

Please read the original article on https://www.agilitypr.com/pr-news/public-relations/customer-experience-trends-2018-whats-coming-pike/

#CustomerService #CustomerTrends

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