Tuesday, August 24, 2010

Enhancing Quality Monitoring with Speech Analytics

We are pleased to officially announce our Speech Analytics suite as an integrated feature in the Virtual Observer call recording and quality optimization solution.

We have partnered with Aurix to leverage their phonetic-based speech engine, offering CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.

You can read more about the strategic partnership with Aurix and more about our Speech Analytics features on our website.
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