North American Communications Resource, Inc. marks 15 years in the communications business with a yearlong celebration including special events for employees, customers, and partners.
NACR is a leading provider of comprehensive communications solutions including Voice over IP (VoIP), convergence, mobility, collaboration, unified messaging, and contact centers; network readiness, design, implementation, and testing services; and ongoing consultative, maintenance, repair, and technical support.
NACR partners with CSI to bundle Virtual Observer for call recording and quality monitoring on Avaya platforms. Virtual Observer's versatile and robust recording methodologies make it a great fit for NACR's customer base.
Click here to read the entire news article on NACR's 15 year celebration.
Click here to read the latest CSI-NACR success story.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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