CSI announces enhancements to corporate website

We are pleased to announce a redesigned look for our corporate website.

While the old version of csiworld.com was very effective (targeted traffic and conversions doubled from the previous incarnation), it was time we enhanced the look and feel and incorporated some of the new content we had been planning to roll out.

One new section of the website, "Solutions by Industry", takes a look at each of the vertical spaces we've had success in. Besides touching on features which hold strong value for each specific space, we've also collected quite a few success stories and quotes which are distributed throughout the section.

We've also added a "Supported Phone Systems" section with details on the most popular phone systems which Virtual Observer can connect with.

We also wanted to refresh our "Professional Services" content and really emphasize how well we work with others. API integrations and technology partnerships are presented to us regularly, and we definitely are eager to keep the discussions happening.

Posts from this blog are now automatically integrated with other CSI news in our revamped "NewsCenter". 

From a cosmetic perspective, the colors are a bit louder, and we've added icons which are representative of our main themes. You'll find them throughout the site. 

We've kept the overall navigation and layout similar because there really is no need to change what works. As the immortal Yogi Berra once said, "if it ain't broke"....

You'll find even more changes as we press forward into the next year. As always, we welcome any suggestions or ideas for how to make our website even better. Please comment below with your thoughts.

SRA Associates chooses Virtual Observer for call logging and quality monitoring

We are pleased to announce that SRA Associates, Inc., located in Hi-Nella, New Jersey, has selected CSI’s Virtual Observer for call logging and quality monitoring.

SRA Associates has a Samsung phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls and to also automate their contact center's quality initiatives.

"From a standpoint of price and options that worked with our current phone environment, Virtual Observer made the most sense for our company."
- John Ciara, President, SRA Associates

SRA Associates is a nationally licensed and bonded receivables management services organization located in Southern New Jersey. Founded in 1994, SRA Associates quickly established a reputation for delivering superior debt liquidation results while also providing unmatched customer service.

SRA Associates has developed into one of the most dependable results-oriented service providers in the recoverables industry, offering a cost-effective extension to customers' in-house recovery efforts.

Leading pharmacy claims management company selects Virtual Observer for Cisco call recording

We are pleased to announce that eRx Network, LLC, located in Asheville, NC has selected CSI’s Virtual Observer for call recording and quality monitoring.

eRx Network, LLC has a Cisco VoIP phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls and to automate their contact center's quality initiatives.

"We received positive feedback from existing CSI customers, but ultimately, our decision was based on value. We felt that the features and functionality that VO had to offer as well as the relatively low cost of ownership were more in line with our company’s needs. In addition, we felt that the associated ongoing costs would allow us to scale the product as our company and customer service organization grew."
- Joseph Balcken, Director, Customer Service, eRx Network

eRx Network is a leading provider of third-party claims management and analysis services, Medicare and Medicaid DME billing services, and electronic prescribing services to the retail pharmacy industry. eRx solutions provide their customers the tools necessary for improving their profitability, efficiency, and accuracy.

eRx Network's success lies in the exceptional service, innovative technology, and industry expertise offered to customers, ensuring e-commerce products, billing services, data center solutions, and network infrastructure are designed to meet the evolving needs of a complex industry.